Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered at UrbanGulf.

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1. Order Processing Time

All orders are processed within 1–3 business days after confirmation. Orders are not processed on weekends or public holidays.

In case of high order volume, processing may take slightly longer. Customers will be informed of any major delays.

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2. Delivery Time

United Arab Emirates (UAE)

Estimated delivery time: 7 - 12 business days after dispatch

Pakistan

Estimated delivery time: 7 - 12 business days after dispatch

Other International Locations (if applicable)

Estimated delivery time: 7–15 business days after dispatch

Delivery times are estimates only and may vary due to courier delays, customs clearance, or location differences.

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3. Shipping Charges

Shipping charges (if applicable) will be calculated at checkout. Free shipping may be offered during promotions.

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4. Order Tracking

Once your order is shipped, a tracking number will be provided via email or SMS. Tracking updates may take 24–48 hours to become active.

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5. Customs and Delays (International Orders)

For international orders (including UAE shipments if applicable via cross-border logistics), delays may occur due to customs clearance or local regulations. These delays are outside our control.

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6. Incorrect Address

Customers are responsible for providing correct shipping information. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

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7. Undelivered Orders

If delivery fails due to customer unavailability or incorrect address, the order may be returned or cancelled depending on courier policy.

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8. Contact Information

For any shipping-related inquiries, contact us at:

Whatsapp No: 03027711981

Email: theurbangulf19@gmail.com